The only way to renew your business

• Foster cross functional teams relationship using novel and visual media to help them buy into the solutions as they come to life

• Develop teams to think differently, feel comfortable challenge their senior counterparts, and influence the development of innovative solutions 

• Plan for success, pointing to destination and designing the vision with a holistic view and breaking it down into long term actions and short-term wins 

"It would be better if everyone worked together as a system, with the aim for everybody to win."  -  W. Edwards Deming

• Help management break with tradition and encourage network of teams and system thinking to improve employee experience journey and business performance

• Encourage management embrace new knowledge as an aid to do a better job even though it discloses failings

• Create a safe to try environment where it's acceptable to experiment and quickly adapt learning from the customer and/ or frontline feedback.

“Inspection to improve quality is too late, ineffective, costly. Quality comes not from inspection, but from the improvement of the production process.” - W. Edwards Deming

• Improve quality and productivity of the product and service you deliver to the customers, and recognise that improved productivity is the result of better quality planning

• Get the balance right between effectiveness "doing the right thing" and efficiency "doing it right"

• Clarify what good looks like, what is acceptable and not.

• Develop more robust digital management system (i.e. Governance, operational and supporting processes) to clarify expectations, collect right information and better support decision making process

• Make reporting visual and keep it simple to present a comprehensive picture of the reality and creative a positive impact to quality

• Promote transparency and the use of data analysis to drive improvement and change behaviour